UX senior lead, creative,
business & service designer
Nice to meet you!
I'm a Service designer and UX consultant with over 10 years experience. I lead the end-to-end process from service definition and positioning, customer facing, delivery management and follow up for large airlines. On top, I spend time in my studio designing and coding products, creating digital and physical artworks, producing electronic music. I consider myself creative, demanding, entrepreneurial, I love cooking, practice fitness and sports (running, hiking, soccer, MTB, etc.).
Nice to meet you!
I'm a Service designer and UX consultant with over 10 years experience. I lead the end-to-end process from service definition and positioning, customer facing, delivery management and follow up for large airlines. On top, I spend time in my studio designing and coding products, creating digital and physical artworks, producing electronic music. I consider myself creative, demanding, entrepreneurial, I love cooking, practice fitness and sports (running, hiking, soccer, MTB, etc.).
What I do
During the last six years (and still today) I have been working in a leader travel IT enteprise, mainly on:
Service designer & customer engagement
In a snapshot
Managed 10+ client engagements with L/XL customers between end-2019 and 2021, converting on strategic digital products and services (mobile channel growth, UX, Development services)
1
Activities
  • Frame customer pain points, needs and objectives
  • Define business and functional requirements
  • Design strategy on:
    • Customer Experience
    • Products and services
    • KPIs management (data collection, analysis, ROI)
    • Organisation setup
    • Timelines
Activities
  • Definition of methodology depending on the needs
  • Ideation workshop facilitation
  • Concepts screens creation
  • Rapid prototyping (design and code) and testing
User Experience project lead
In a snapshot
Managed over 15 client UX projects between 2017 and 2020, generating overall +2MLN EUR revenues.
2
User Experience project lead
In a snapshot
Managed over 15 client UX projects between 2017 and 2020, generating overall +2MLN EUR revenues.
2
Activities
  • Definition of methodology depending on the needs
  • Ideation workshop facilitation
  • Concepts screens creation
  • Rapid prototyping (design and code) and testing
User Experience consulting and design
In a snapshot
Delivered 10+ projects as main UX consultant and innovation designer, from workshops to hackathons.
3
Activities
  • Definition of methodology depending on the needs
  • Ideation workshop facilitation
  • Concepts screens creation
  • Rapid prototyping (design and code) and testing
I had the chance to work for clients all around the world
China
2017 - 2020
I worked with the three major Chinese carriers coordinating the activities to improve their international website UX
Saudi Arabia
2019 - 2021
I worked as UX lead and senior consultant to reshape a major Saudi airline UX for web and mobile app
United States
2021
I worked as main digital engagement lead for e-commerce tech strategy for a major carrier in the USA
Germany
2019
Led an innovation workshop to redesign the loyalty program experience of a major German airline
Colombia
2020
I led a project focused on improving the ticket rebooking experience for the main Colombian airline
Canada
2018
Led innovation workshop to design the online check-in solution for the major Canadian airline
Iceland
2019
Led innovation workshop to create a stopover solution for the main carrier in Iceland
Skills
I cover the end-to-end in service design, customer engagement and UX.
UX
Flow design, IA
ID and Visual
Prototyping
Design ops, strategy
Com
Workshop facilitation
Public speaking
Keynote design
UX coaching
Coding
HTML
CSS
SASS
JS (Vanilla, Vue)
Business
Service design
KPIs management
Project management
Sales
Languages
English: full professional
French: full professional
Italian: mother tongue
Spanish: basic